Job Satisfaction Among Healthcare Workers Working During COVID-19 Pandemic at a Private Teaching Hospital in Nepal.

Abstract

Background: COVID-19 pandemic has created many serious challenges to the frontline workers in their day-to-day job activities. Job satisfaction among healthcare workers is most predominant component to smooth functioning of institutional activities and to improve the quality of patient care. Objective: To find out job satisfaction among frontline healthcare workers during COVID-19 pandemic. Methods: A cross-sectional study was conducted among 228 healthcare workers (doctors and nurses) working in Chitwan Medical College Teaching Hospital (CMC-TH) during the COVID-19 pandemic. A simple random sampling technique was used to select the sample and a self-administered structured questionnaire with a job satisfaction scale was used to collect the data. Obtained data were analyzed in SPSS version 20 for Windows using descriptive and inferential statistics. Results: The majority (71.1%) of the healthcare workers were ambivalent whereas few (18%) were satisfied, and 11.0% were dissatisfied with their job during the COVID-19 pandemic. Healthcare workers' median percentage satisfaction score was higher on the domains of coworkers (70.8%), nature of work (70.8%), and supervision (70.8%) whereas lower on fringe benefits (54.2%), and contingent rewards (54.2%) other domains. There was a statistically significant association between job satisfaction level with age (p=0.037), marital status (p= <0.001) and experience (p=0.016) of the doctors and nurses. Conclusions: Job satisfaction is very low among healthcare workers in a teaching hospital. Hence, appropriate strategies are needed to be implemented considering the identified domains of satisfaction to enhance the healthcare workers’ job satisfaction and quality patients’ care.