JOB DISSATISFACTION INFLUENCE ON CONSTRUCTION EMPLOYEE ABSENTEEISM AND TURNOVER

Abstract

This study examines the influence of job dissatisfaction on absenteeism and employee turnover. This is because it has been observed that many construction projects are facing challenges relating to the delivering of defective work, delayed project completion and cost overruns in most cases; and job dissatisfaction has been identified as one of the factors contributing to these challenges encountered in the construction industry. The study was conducted with reference to existing theoretical literature (secondary data) and the use of a structured questionnaire survey for the primary data collection. The questionnaire survey was distributed amongst construction professional in the South African construction industry. The findings from the questionnaire survey revealed that the aspects associated with job dissatisfaction which brings about absenteeism and employee low productivity include: salary issues, incentives, professional growth, working relationship as well as enforcement of fair policies. These factors were rated by the study respondents as the most influential factors of absenteeism and employee turnover in the South African construction industry. This study contributes to the body of knowledge relating to the influence of job dissatisfaction on absenteeism and employee turnover in the South African construction industry.