Job Crafting and Employees’ Performance in MTN Nigeria PLC

Abstract

This study examines the relationship between job crafting (task crafting and relational crafting) and employees' performance (employees’ task performance and organizational citizen behavior) amongst staff of MTN Nigeria PLC. This research makes use of a survey design and analysis was based on primary data generated through a structured questionnaire. Two research hypotheses were formulated and tested at 0.05 levels of significance. The findings revealed that there was a statistically significant influence of task crafting on employees’ task performance in MTN Nigeria, PLC (R2=0.088, F=17.844, p<0.050). Similarly, there is a significant positive relationship between relational crafting and organizational citizenship behavior (rp=0.331, n=187, p<0.050). From the study, it was concluded that workers require a high degree of autonomy and independence on their jobs to perform more efficiently and effectively in order to improve their performance. It was recommended amongst others that organization should provide a flexible job design and structure as well as interpersonal relationship for its employees’ so as to enable them to better perform on the task and create organizational citizen behavior among the employees. Keywords: employees’ performance, job crafting, relational crafting, organizational citizen behavior