JARVIS - Customer Support Chatbot with ML

Abstract

Embarking on an unprecedented venture, this avant-garde initiative unveils a state-of-the-art customer support chatbot meticulously crafted to revolutionize the intricate landscape of global course registration for students hailing from diverse academic institutions. Positioned as a beacon of efficiency and accessibility, this platform facilitates seamless online enrollment across ten distinct subjects, transcending geographical and institutional boundaries to welcome students from around the world. In this digital haven for academic pursuits, each course commands a registration fee of 10,000 units, an investment in knowledge with the added allure of an exclusive 30% discount for early registrants, fostering a culture of expeditious and strategic engagement with the enrollment process. This innovative incentive structure not only propels swift registrations but also underscores a commitment to making quality education financially accessible. Navigating through this educational portal, aspiring learners encounter a dedicated helpline, a virtual concierge ready to address and assuage any queries related to the intricate registration process. As the enrollment journey unfolds, the system dynamically orchestrates a delicate ballet, promptly notifying users when the coveted cap of 60 students per subject is reached. This transparent communication ensures users are informed of seat unavailability in real-time, fortifying the platform's commitment to fairness and openness. However, the journey doesn't end here. For those facing unresolved challenges or encountering roadblocks during registration, the chatbot deftly orchestrates a seamless handoff to a specialized support clientele. This strategic escalation ensures that every student's concern is meticulously addressed by a dedicated team, fostering an environment where no query goes unanswered and no registration challenge remains insurmountable. In scenarios where course quotas reach their zenith, the support team takes center stage. Diligently reviewing and addressing concerns, they become the architects of successful registrations for students navigating the labyrinth of challenges. This comprehensive and user-centric approach doesn't merely strive for efficiency; it aspires to craft an immersive and transformative online course registration experience. Aiming beyond transactional engagements, this initiative envisions itself as a catalyst for global International Journal of Scientific Research in Engineering and Management (IJSREM) Volume: 08 Issue: 01 | January - 2024 SJIF Rating: 8.176 ISSN: 2582-3930 © 2024, IJSREM | www.ijsrem.com DOI: 10.55041/IJSREM28053 | Page 2 educational opportunities, prioritizing not only customer satisfaction but also the holistic resolution of any issue encountered on the educational journey. In essence, it seeks to redefine the paradigm of online education, making it not just accessible but an enriching and empowering experience for students worldwide.