Japanese Approaches To Software QualityManagement

Abstract

This paper gives an overview of the typical Japanese approaches to software quality management, concentrating on the use of measurement. It begins by briefly reviewing Japan's history and cultural make-up, since most analysts are agreed that differences in culture are the main reason for differences in industrial practices between Japan and 'the West'. The paper then gives an overview of the Japanese software industry in general terms, leading to a discussion of the use of measurement within it. The Japanese computer manufacturer NEC is included as a case study. The paper ends with a brief description of some relevant work reported at a recent international conference.