IT success factors in sustainable food supply chain management

Abstract

Population growth and global trade have a major impact on the sustainability of supply chains, especially in the food industry. Sustainability in the food supply chain is dependent on the way; food is manufactured, processed, and consumed. Food shortages have been steadily rising over the past few years, due to the ongoing tensions between members of the food industry. Information technology in the current environment greatly helps organizations achieve their goals. Success factors in Information Technology are the driving factors to implement Sustainable Food Supply Chain Management model successfully in dairy industry. Present study mainly focused on success factors and their analysis. Seven success factors were determined and those factors were further analyzed by Grey Relational Analysis a multi criteria decision method. The Grey Relational Analysis method is very useful and is one of the most widely used models of grey system theory and uses a detailed view of information. The grey connection range defines the value of the output-based factors and ranks them accordingly. E-Commerce holds the first position in the grey relational grade list having value of 0.30 and digital literacy comes at the end with value of 0.80.