Abstract
This paper strives for illustrating current research topics and identifying open issues in the field of IT service management (ITSM) in cloud environments. By conducting a literature review two research question were processed. First the relevant IS journals were analyzed about which aspects of ITSM in cloud environments are researched and published. Second research results about providing ITSM as a cloud service were sought. Several papers were found concerning ITSM or cloud computing and only a few considering both topics, but always only examining small aspects. Also the research reveals a gap between existing knowledge in the research field and in practice. However, some of the approaches seem to provide potential to develop a holistic view on ITSM in cloud environments and offer space for further research.
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