Abstract
Information technology has become essential in supporting growth and sustainability of many types of organizations, including healthcare organizations. These organizations can improve its processes and patient flow. However, IT in the hospital sector can be considered underdeveloped when compared to other sectors. For this reason, an analysis of the healthcare system is useful, mainly with the goal of minimizing the cost of healthcare and maximizing the quality of the patient’s processes. In this paper, our aim was to present a framework showing the applicability of IT self-servicing app in patient’s treatment. The framework is structured by five types of self-servicing IT apps and eight patient’s processes steps, settled in a Polyclinic Cardiology. Our results affirm that self-servicing IT apps are applicable both for medical staff and for the patient’s satisfaction and treatment, from the “information help desk” step to the "patient check-out". Our work could contribute for implementations and suggestions in future research. In fact, in a increasingly digitalized world, the healthcare sector has a great growth and improvement potential to receive thanks to IT. http://dx.doi.org/10.18226/23185279.v4iss3p167
Highlights
IntroductionInformation technology has become essential in supporting the growth and sustainability of all types of organizations [3,4]
The necessity of a study and analysis of any healthcare system is increasing remarkably, in particular because its performance over time has met a number of, often conflicting, objectives and targets, such as minimizing the cost of healthcare, maximizing the utilization of human resources, optimizing the quality of care and diagnostic systems [1].healthcare providers are facing an increased pressure for providing higher quality care in a decentralized and competitive market: the variety of specializations and therapies is rising, while patients demand services of a higher quality and shorter waiting times [2].Information technology has become essential in supporting the growth and sustainability of all types of organizations [3,4]
A large majority of the recent studies show measurable benefits emerging from the adoption of health information technology: the expansion of health IT in the health care system is worthwhile [5,6]
Summary
Information technology has become essential in supporting the growth and sustainability of all types of organizations [3,4]. The healthcare industry, like other types of organizations (education, financial among others ) requires adequate IT infrastructure and information systems to deliver excellent services to the citizens. A large majority of the recent studies show measurable benefits emerging from the adoption of health information technology: the expansion of health IT in the health care system is worthwhile [5,6]. For this reason, hospitals must integrate their information systems to better coordinate the healthcare processes. Information systems in the hospital sector are underdeveloped when compared to other sectors [7], in terms of low technological sophistication and integration sophistication [8]
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