It's not the crisis that counts, it's the way the crisis is handled

Abstract

PurposeReviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsTragedy is part of life and although large organizations may think they have planned for all eventualities, crises still occur. A crisis can be defined as a period of uncertainty where decisions must be made to prevent total breakdown. An alternate definition highlights the opportunity for change. From a corporate perspective, it is the response to crisis which heralds the future success or failure of the company involved. Successful companies rapidly admit responsibility, apologize to those harmed by the crisis and take bold steps to limit and repair damage. Companies that deny responsibility, allow damage to increase while they adopt evasive tactics, or who do not appear to care about the havoc caused, see both their popularity and their share prices plummet.Practical implicationsProvides strategic insights and practical thinking that have influenced some of the world's leading organizations.Originality/valueThe briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.