Abstract
BRImo application is a software support system owned by Bank bri in order to increase profits and provide maximum service to customers. With the BRImo application, it can make it easier for customers to register for new account openings and e-banking transactions anywhere without being limited by space and time. However, implementing information technology is not without risk, because banks are a highly regulated industry and must be carried out prudently. With the growing complexity of BRI's business activities and operations, the risks faced are also getting bigger. Threats that arise to operational activities can be triggered by various factors, both internal and external. Therefore, there is a need for risk management analysis on the BRImo Application using the ISO 31000 framework so that the possible risks that will occur can be minimized or eliminated by carrying out Risk Assessment and Risk Treatment. The results of this study are various possible risks in the identified application using a probability and impact matrix as well as the handling of the possible risks that exist. So that the results of this risk analysis can be used to help companies prevent, minimize risks, and treat these risks according to their priorities before the possibility of these risks hampering the company's performance.
Highlights
The use of smartphones today is a very important need for society
The risk assessment stage is the first stage carried out in research in accordance with the International Organization for Standardization (ISO) 31000 risk management analysis guidelines. This stage is used in assessing the BRImo application which consists of 3 processes carried out namely risk identification, risk analysis, and risk evaluation
The stages of risk management analysis on the BRImo application at Bank Rakyat Indonesia (BRI) banks based on the International Organization for Standardization (ISO 31000:2009) have been carried out
Summary
The use of smartphones today is a very important need for society. The high number of public interest in the use of applications to facilitate human activities both in transactions and shopping online has made agencies, both government and private, compete to innovate to continue to improve their services through digital services. The rapid growth of smartphone users in Indonesia has a positive impact on the business world, including the banking sector where the use of technology can make it easier for banks to provide better services to their customers by launching information technology- based banking transaction services, namely mobile banking. The m-banking service opens up opportunities for customers to conduct banking transactions via mobile devices or Personal Data Assistants (PDA). Mobile banking is a banking service facility provided by the bank to customers to carry out various banking transactions through various features available on smartphones. The use of mobile banking services on cellular phones allows customers to more carry out their banking activities without the limitations of space and time. With the mobile banking service, it is expected to provide convenience and benefits for customers in accessing the bank without having to come directly to the bank
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