Abstract
AbstractThis research provides insight in how organizations can achieve and optimize the benefits of IT performance management. Added value from investments is achieved through a focus on IT performance management that enables the removal of non value-adding activities and processes (and thereby organizational efficiency) and the enhancement of organizational effectiveness. In our work we have used a framework that contains IT performance management characteristics that are mapped to organizations, to determine their IT performance management maturity. Although the organizations subjected to our study operate in the same sector, our results show a high diversity in applied IT performance management approaches and the different maturity levels between organizations.KeywordsPerformance ManagementPerformance MeasurementCost AllocationIT Performance MaturityMaturity Assessment
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