IT Governance Practices in the Development of Digital Space for the Orchestration of Learning Services in Higher Education

Abstract

It is known globally that the Covid-19 pandemic has accelerated the digital transformation process in every aspect of the organization, which led to the question of how to define the strategy for the transformation itself can be measured and determined in an organized manner. The approach in producing the necessary efforts for the digital transformation process will involve the managerial and executive leaders outlining the resources needed for the business process, which sometimes leads to another problematic situation in how to make the resources can communicate and work together in the new landscape. Understanding the proper way to have the exact governance mechanism for the digital transformation process led to another topic, from solution to adaptation to achieve sustainable conditions for the organization. It raises another question of what ITG practice the university can implement in facing the challenges of multiple contexts of digital transformation from the IT division and academics. The decision-making needs to have happened in cross-functional teams under the expectation that the middle ground can be achieved with IT as the subject for the business process changes. As the unprecedented situation occurs and might happen in the future, the transformation process under the practice of good ITG would become the innovative way and the breakthrough for higher education in overcoming the problems.