IT GOVERNANCE, IT SERVICE MANAGEMENT AND THE ORGANIZING ROLE OF THE INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Abstract

A gap exists between IT management topics important to CIOs and topics present in typical MIS texts. One way to bridge that gap and synchronize IT management knowledge between students, academics and CIOs is through the use of IT governance frameworks to organize introductory undergraduate MIS courses. The use of the Information Technology Infrastructure Library (ITIL) IT Service Management framework (version 2) is presented as a course organizing framework for both undergraduate business courses and upper level IS/IT courses for non-MIS majors. Student reaction is discussed.