IT Governance in Enterprise Resource Planning and Business Intelligence Systems Environment: a Conceptual Framework

Carlo Caserio

doi:10.24297/ijmit.v12i1.5915

Abstract

A large number of studies has been carried out on IT governance during the last decade, with the aim to support companies in implementing IT governance frameworks aligned with the business strategy. However, companies which create value and develop competitive advantage through an intensive use of Enterprise Resource Planning (ERP) and Business Intelligence Systems (BIS), should implement an IT governance framework tailored on Critical Success Factors (CSFs) of both systems. To organise the main studies on IT governance frameworks, as well as to support companies in designing (or reviewing) their IT governance framework by considering the CSFs of ERP and BIS, a conceptual framework is introduced and discussed. The insights arising from this study are supported by the literature and suggest that an IT governance framework should be designed by considering the ERP and BIS critical success factors, especially in companies whose success heavily depends on such systems.

Highlights

IT governance is one of the most important factors that allows companies to generate business value from IT investments [1]
The present study aims to fill this research gap providing a combined vision of IT governance framework, Enterprise Resource Planning (ERP) and BI systems
Studies on IT governance focus the attention on the strategic role of actors, roles and responsibilities involved in the governance of IT resources

Summary

INTRODUCTION

IT governance is one of the most important factors that allows companies to generate business value from IT investments [1]. Major literature on IT governance shows definitions expressed under different perspectives, as the IT governance has several determinants, such as business strategy, business governance, firm size, information-intensity, environment stability, business competency [2] These definitions arise from the shared acknowledgment that the notion of a single homogeneous IT function is obsolete [3] as the IT is widely distributed in organizations and requires a holistic definition that includes actors, responsibilities, decision-making process and activities related to IT. Literature on the relationships between IT governance, ERP and Business Intelligence Systems (BIS) investments is fairly scarce, as only a few studies analyse the role of IT governance framework in the ERP context [11], [12]. In the fourth section of this paper, a conceptual framework is proposed, to introduce a possible procedure that would be helpful to design an IT governance framework in an ERP and BIS environment

LITERATURE REVIEW

4) Design IT governance on one page

DISCUSSION