IT for Corporate Crisis Management: Findings from a Survey in 6 different Industries on Management Attention, Intention and Actual Use

Abstract

This paper reports the findings of a survey on the use of information technology (IT) in crisis management in six different industrial sectors in Belgium, Luxembourg and the Netherlands. The survey was sent to 1245 Belgian and 1450 Dutch companies with 50 employees or more, resulting in a response rate of 9%. Statistical analysis of the result demonstrate that although the development of crisis management plans leads to a higher awareness of the company risks, it is especially the creation of a crisis management team that leads to a higher degree of actions taken, for instance training or simulations. Moreover, this study demonstrates that the level of IT use in crisis management is predominantly related to the presence of a member in the crisis management team with an IT background