Abstract
Firms increasingly invest in Information Technology (IT) to achieve competitiveness to address turbulent and dynamic environment conditions. After an exhaustive literature review, this chapter aims at developing a framework to identify and analyze the relationships between a set of IT assets and IT capabilities, firm performance and the achievement of a sustainable competitive advantage. The findings suggest that IT investment by itself is unable to sustain a long-term competitive advantage, making it necessary to analyze the presence of resources that complement IT infrastructure to achieve better organizational performance. We thus stress the importance of studying the complementarity of IT resources in this relationship. This means that assessing both physical and managerial IT resources and other organizational resources in studying the relationship between IT and firm performance may provide better justification for IT spends.KeywordsInformation technologyIT business valueIT asetsIT capabilitiesResource-based view
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