Abstract
Organizations are increasingly in search of ways to derive more business values from IT investments and the need for IT capabilities (ITC) is surging. ITC is critical significant to build enterprise agility and promote organizational performance. However, IT capability is always treated as the causal factor already existing and there are few studies on how IT capability is created and evaluated. Appropriate evaluation is necessary for an organization to measure, manage and improve enterprise ITC. This research aims to identify and map the dimensions of an organization's ITC. Using a mixed research method, this paper comprises two sections. The qualitative section adopts a systematic literature review (SLR) approach to identify the dimensions of ITC. The quantitative section employs factor analysis to validate identified ITC dimensions and their indicators in an attempt to develop a more precise model for ITC evaluation. The proposed ITC model includes IT management, IT human resources, IT infrastructure, and implementation of IT solutions dimensions as well as the 25 related indicators. Drawing on the results of this paper, organizations can engage in evaluation and improve/create essential ITCs based on the evaluation results.
Highlights
Information System (IS) and Information Technology (IT) play a vital role in supporting business activities and technology that are intended to realize the vision, mission and goals that contribute to the growth of an organization [1] [2]
As noted in previous research, ITC covers a wide range of capabilities [27] [28] [29] [30], which must be controlled and evaluated, but COBIT framework only focuses on integrating enterprise governance and IT governance, and a complete assessment of IT capability cannot be made under COBIT
Considering the definition and concept of an enterprise architecture, which plays an essential role in the information technology management [58], the statistical population of this research consisted of IT managers of organizations that were members of the Enterprise Architecture and Information Technology Association of Iran and IT constituted an integral part of their business
Summary
Information System (IS) and Information Technology (IT) play a vital role in supporting business activities and technology that are intended to realize the vision, mission and goals that contribute to the growth of an organization [1] [2]. Some frameworks are related to ITC in the realm of enterprise architecture One of such frameworks is COBIT, which highlights the central role of IT in building business value and helping managers in connection with IT governance and the IT management by considering the business requirements, capabilities and IT resources, as well as different stakeholders of organizational needs. For the first time, the concept of ITC has been developed from a resource-based approach, according to which superior organizational performance is attributed to an organization's resources and capabilities [11] [12]. The ongoing cooperation between business units and IT units establishes a real mutual trust between both of them, which facilitates information sharing and presentation of incredible services It ensures the adaptability of organization workflows that require fundamental changes by information systems, procedures and operations of organization on a regular basis. Most papers have focused on IT infrastructure capability as major ITC dimension
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