Abstract
Under the impact of mobile e-commerce, traditional supermarket operations are facing greater competitive pressure. Many traditional supermarkets are looking for a way out, relying on their accumulated supply chain, customer base, and brand capabilities to transform into e-commerce channels. XYL is a department store retailing company, has also followed the needs of the times and embarked on the road of digital transformation, opening an online store, and realizing online and offline integration. However, XYL is still in the early stage of transformation and still faces many problems such as long delivery time. This report focuses on the problem of late delivery of goods in XYL, through identify the process most relevant to the problem and diagnose problems in the current process to provide suggestions for the redesign and implementation of the process.
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