Abstract
Education has a strategic importance for economic and social development, as well as a positive effect on the entire society. Therefore, the education system must be effective and efficient in order to create a knowledge-based society and a stable economic environment. An important indicator of education quality is the employer satisfaction, which therefore presents a topic of numerous studies around the world. In this regard, the aim of the research was to examine the satisfaction of employers as users of higher education services through scientific methods. The sample included 33 private and public sector entities from various industries, with different ownership structures and a different number of employees. The research was conducted in the Republic of Serbia from May to July 2019. The data were processed using SPSS 21.0. programme in order to conduct descriptive statistics and cross-tabulation. Finally, the research findings indicate the existence of employer dissatisfaction, resulting from the outcomes of certain study programs, i.e., competencies and skills related to occupational profiles.
Highlights
Education has a strategic importance for economic and social development, as well as a positive effect on the entire society
The findings indicate the dissatisfaction of employers with the outcomes of certain study programmes, competencies, and the knowledge related to occupational profiles
The results of the empirical research indicate the existence of the dissatisfaction of employers with the outcomes of certain study programmes, the competencies, and the knowledge related to some occupational profiles
Summary
Education has a strategic importance for economic and social development, as well as a positive effect on the entire society. The education system must be effective and efficient in order to create a knowledge-based society and a stable economic environment. Regarding the fact that education is an important factor that influences the social and economic development, this research was designed in order to determine the employer satisfaction with the quality of higher education in the Republic of Serbia. This issue was analysed in the context of the unemployment problem, resulting from the mismatch between the structure of the job supply, which is a direct consequence of the educational policies, and the demand in the labour market. The problem is that, due to the changes caused by scientific and technological development and globalisation, there is a growing need for the more complex knowledge and skills that can be applied in different fields
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