Abstract
Intellectual capital in the knowledge economy is recognized as a key driver of value creation in the banking sector, which affects the business results of banks and the success of realization of business activities. The efficiency of the use of intellectual capital depends on the employees, which points out the need to analyse the relationship between intellectual capital and the efficiency of employees. The aim of the research in this paper is to identify the relationship between intellectual capital and indicators of work results of employees in the banking sector of the Republic of Serbia. The sample consists of all banks which, according to the data of the National Bank of Serbia, operated in 2018. In order to test the research hypotheses, correlation and regression analysis is used. The results of the research clearly show that intellectual capital affects employee productivity. The coefficient of capital employed efficiency has the most significant impact on employee productivity.
Highlights
The globalization process and the appearance of knowledge economy have speeded up the need for changes in the banking sector and redirected the operation of banking companies towards an increasing use of knowledge and intellectual resources, determining the role of material assets as secondary
The efficiency of use of intellectual capital is observed by value added intellectual coefficient (VAIC)
The paper analyzes the efficiency of use of intellectual capital in the banking sector of the Republic of Serbia, which is made of 27 commercial banks
Summary
The globalization process and the appearance of knowledge economy have speeded up the need for changes in the banking sector and redirected the operation of banking companies towards an increasing use of knowledge and intellectual resources, determining the role of material assets as secondary. Banking financial institutions are a part of the service sector whose operation is mostly based on the implementation of intellectual capital. An important component of intellectual capital is intellectual skills of employees, which, if efficiently managed, create value added of bank services (Singh, Sidhu, Joshi and Kansal, 2016). According to Alhassan and Asare (2016), the banking sector offers a broad range of possibilities of research on intellectual capital and productivity in the context of economic development. The analysis of development and efficiency of use of intellectual capital in banks is monitored by means of the value added intellectual coefficient (VAIC).
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