Abstract
Employees are known as an asset to an organization where success or failure of an organizational’ as determinant closely to them. According to the Department of Statistics Malaysia (2017), there are 891,616 employees working in restaurants in the year 2015. The Statistic also shows that staff mobility drastically increases every year and this scenario has been debated among hospitality players. The focus of this study is to discern about issues of job mobility that occur in the restaurant industry in related to salary, working environment and promotion. The objective are: a) to identify issues in job mobility among workers and b) to investigate whether salary, working environment and promotion become a factor of job mobility among employees. This study used a quantitative method and a distribution of 450 sets of the questionnaire to the target respondent of employees at casual dining restaurants around George Town, Pulau Pinang. Only 385 questionnaires we able to use for this study, as the rest was not completed. Results showed that salaries, work environment and promotion were closely related to the intention of people to pursue their careers in the restaurant industry.
Highlights
The restaurant industry throughout the year rapidly continues to expand both in size volume and service concept offer in Malaysia
Employee mobility especially in the restaurant industry involves mobility rates of more than 40% (Zainol, et al, 2015a) and proportion mobility in Malaysia is listed at third place in the industry (Zainol, et al, 2015b)
This study investigates the relative impact of salary, working environments and promotion perception differences to both males and females in the analysis
Summary
The restaurant industry throughout the year rapidly continues to expand both in size volume and service concept offer in Malaysia. There are almost 5,000 hotels and 200,000 job vacancies in restaurants being offered all the time (Sri Kumar, 2018). This number was not significant to the industry itself. Mobility rates are extremely high in this sector. Employee mobility especially in the restaurant industry involves mobility rates of more than 40% (Zainol, et al, 2015a) and proportion mobility in Malaysia is listed at third place in the industry (Zainol, et al, 2015b)
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