Issues and challenges in e-governance planning

Abstract

The emergence of information and communication technology (ICT) has affected the functions and roles of governments. E-governance has been one of the main impacts of ICT. Many governments have realised the benefits of e-governance and have started offering their services through the internet. Based on a review of literature, this paper summarises the recent issues and challenges in e-governance development. The following key issues were identified and addressed: e-governance trends, e-governance evolution, e-governance usage, e-governance websites, e-government services, connectivity, e-governance readiness, citizen participation, e-governance technology, change management and funding. The following major challenges were identified: trust building in e-governance, ICT management, and privacy and security. Lessons from the analysis of issues and challenges are summarised. Research oriented managerial implications in the form of action plan are given.