Abstract
It was observed since past one to two years that growth in section of Hematology of Clinical Lab was hampered for new and specialized tests. Improvement in report turnaround time is restricted to 24hrs. for Complete Blood Count (CBC) test which is affecting about 40,000 patients per month. In order to improve customer service, there was a need of an innovative approach. In this scenario, the objective or the goal of the project arises as: “Improving efficiency in …
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