Abstract
The ISO standards have been traditionally used in the business context, specifically in manufacturing and services, to provide a framework for total quality management. Such application has now been found in the context of higher education; thus, this paper aims to look into the implementation of ISO standards in the management of a private university in Vietnam. Using a desk research approach, the study seeks to detail the application of ISO in the areas of educational support system and business operation system in the strategic management of this institution, showing the quantitative operational results that have been achieved in all aspects of HR management, teaching quality, new enrollment number and financial growth.
Highlights
Higher education is facing various challenges posed by both environmental forces as well as internal factors
A number of models for strategic management and leadership have been proposed for effective application in the context of higher education, among which is the ISO set of standards which has been traditionally applied in manufacturing and services
ISO standards are increasingly being adopted by higher education institutions as they provide the guidelines for quality management
Summary
Higher education is facing various challenges posed by both environmental forces as well as internal factors. ISO standards are increasingly being adopted by higher education institutions as they provide the guidelines for quality management. FPT University is a private higher education institution based in Vietnam, with campuses in major cities in the country including Hanoi, Ho Chi Minh City, Da Nang, and Can Tho. As the first university founded by a private corporation in Vietnam, the university has applied the ISO 9001 standards in quality and process management for both its educational support system and business operations system. As the first university founded by a private corporation in Vietnam, the university has applied the ISO 9001 standards in quality and process management for both its educational support system and business operations system This application has brought about concrete and considerable results, which are further discussed in this paper
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
