ISO 9001 Standard: exploratory analysis in the manufacturing sector in Mexico

Abstract

The purpose of this research is to provide a current situation of the ISO 9001 standard in the manufacturing sector in Mexico identifying its critical success factors, barriers and benefits of its implementation. A survey with 55 items in a five-point Likert scale was used mainly focused on quality managers and provided by e-mail and the social network LinkedIn obtaining 172 complete responses. The ISO 9001 standard is one of the initial strategies to manage quality, however, results exhibit some barriers hindering its implementation. According to the seven quality principles for the implementation of the standard established by the International Organization for Standardization, results exposed that the leadership and customer focus are the main factors considerated for a satisfactory adoption of the standard in the manufacturing sector in Mexico helping this industry to achieve some benefits.