Abstract
The quality of data is recognized to be a key issue for the assets management in enterprises as data is the foundation of any decision making process. Recent research work has established that the quality of data is highly dependent on the knowledge one has on the socio-technical system being considered. Three modes of knowledge have been identified: knowing what, knowing how and knowing why. In this paper we focus on how to manage these modes of knowledge in durable socio-technical systems to enhance the data quality face to technological progress and employees turnover. We believe that an organization based on ISO 9001 international standard can provide a valuable framework to provide the data quality needed to an efficient decision making process. This framework has been applied to design the data quality management system within a high education socio-technical system. The most important benefits that have been noticed are: 1) a shared vision on the external clients of the system with a positive impact on the definition of the strategy and the objectives of the system and 2) a deep understanding of the data client-supplier relationship inside the socio-technical system. A direct consequence of these achievements was the increasing knowledge on “know-what” data to collect, “know-why” to collect that data and “know-how” to collect it.
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