Abstract
Quality assurance has been widely adopted by the construction sectors in Hong Kong since the introduction of ISO 9000 quality standards in 1987. Over 100 building and Civil engineering contractors have successfully achieved ISO 9000 certification in Hong Kong but a vigorous debate still continues on how appropriate ISO 9000 is to the construction Industry. The ISO 9000 was initially developed with the manufacturing industry in mind and may not be totally suitable for the construction Industry. A survey has been conducted on certified contractors to collect objective and representative evidence of the practicability of applying ISO 9000. This paper reveals their motivation for and experience in impiementing a quality management system to ISO 9000. The benefits of the ISO 9000 quality system on construction companies and the inter-relationship between quality, cost and time are also discussed.
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