Abstract
“The quality of shoes reflects the status of man and standard of toilets reflect the status of family”: we mean to say- quality matters in day-to-day living. Despite less recognition and prioritization of clinical laboratory in former years, the recent advancement in modern medicine has compelled the health professionals to intensify its importance in diagnosis, treatment, prognosis and management of diseases. It is estimated that 70-80% of clinical decisions are based upon information derived from laboratory results. The simultaneous concern on quality of clinical diagnosis has been noted in developing country like Nepal. A huge investment in automation for the sake of quality services has also justified the fact that quality definitely matters. However, the enigma of quality service in clinical laboratory still exists in our health environment. Hence, we attempted to poke a part of the process of developing quality services in diagnostic fraternity.
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