Abstract
Purpose The purpose of this study is to analyze the PDCA cycle aspect through empirical analysis of the ISO certification audit report that evaluates the organization''s process and overall system management based on ISO 9001, ISO 14001, and ISO 45001, and to find improvement points for the company''s sustainability management. Method An empirical analysis was conducted focusing on the ‘observation’ presented in 424 audit reports prepared during the ISO management system certification audit and follow-up management audit conducted by Certification Body A from 2018 to 2020. Results The requirements for improvement in each ISO management system include resources(7.1), production and service provision(8.5) in ISO 9001, actions to address risks and opportunities(6.1) and emergency preparedness and response(8.2) in ISO 14001, ISO 45001 identified competence(7.2), operation planning and control(8.1), and emergency preparedness and response(8.2). Conclusion It is very meaningful to explore the points and directions for building a foundation for sustainable management and improving it based on the audit findings presented in the existing ISO management system audit report. Based on this point, it is judged that it will be possible to clearly recognize the core goals pursued by each ISO management system and to develop efficient management activities that can increase the value of the management system.
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