Islamic Ethics and Conflict Management

Abstract

Islamic ethics provides a compact infrastructure for conflict management. Islamic ethics mandates maintaining a shura (expert or advisory council) as a permanent feature of the society or an organisation to handle conflicts amicably. Appointment of a muslih (mediator) in case of a conflict must be a key feature of workplace according to Islamic ethics with responsibilities of (1) verifications and (2) nasihah (advice). The Qur'an gives precise guidance toward conflict management and resolution with prescribed hierarchy by directing believers to refer to the Qur'an and Prophetic traditions to settle disputes. This chapter discusses that the impact of religion and religiosity at the workplace cannot be ignored in almost all aspect of management; it takes even more importance when it comes to developing conflict management strategies.