Is total quality management really unique?

Abstract

The main proposition of this paper is that the principles commonly accepted as defining total quality management (TQM) are not unique to TQM but are part of many other organizational change initiatives or generally accepted 'good' management practice. The paper traces the development of TQM and the concept of management 'fads', and describes the development and definition of a number of approaches: world class manufacturing, guru theory, continuous improvement (CI), business process re-engineering (BPR) and human resource management. These approaches are then compared with each other and with the principles and practices of TQM. It is concluded that 'customer focus' is a key element of all approaches, as is 'commitment' and 'involvement' of all employees, although this is interpreted in various ways. TQM is not as unique as some of its proponent's claim, with its emphasis on processes shared with BPR, and CI one of its basic principles, although its development from the mathematical foundation of quality ...