Is this all just a language-related misunderstanding?

Abstract

This commentary delves into Obenauer and Kalsher's focal article (2023) to explore possible links between the observed effects and the notion of language-related misunderstanding. Language-related misunderstanding is defined as unintentional error in comprehension by receivers due to the form of language employed by senders in communicating a message (Fiset et al., in press). The primary objective of this commentary is to realign the discussion by highlighting the significance of language-related misunderstanding and the shared responsibility that both employees and organizations share in addressing such misunderstandings, particularly in hazardous work environments. The findings underscore the importance of redundancy in workplace communication to overcome information barriers, utilizing various forms of safety communication, and ensuring consistent messaging across diverse media channels. This is especially critical in workplaces marked by growing cultural and linguistic diversity, highlighting the essential role of effective communication practices, particularly in the context of workplace safety.