Is Child Labor an Issue Today? Factors and Policy-Related

Shadiya Mohamed Saleh Baqutayan ,Hafiz Hussin,Boniface Basin Anak Nyirob,Sumaya Mohammed Bagotayan,Faisal Ali Al Balushi

doi:10.32861/jssr.69.826.837

Abstract

The world has accomplished progress in human right and child education under the Sustainable Development Goals (SDGs); the goal that comprises end modern slavery and human trafficking and secures the prohibition and elimination of the worst forms of child labor, including recruitment and use of child soldiers, and by 2025 end child labor in all its forms, nevertheless, child labor issues are continuing to spread to many countries in the world. Therefore, the purpose of this paper is to address the issue of child labor and factor that help to eliminate child labor issues in Malaysia. Data were collected through an online survey; the participants included twenty-nine (29) Malaysian civil services. The finding of this research indicated that, although the cost for hiring the children is low compare to the adult as highlighted in supply and demand side, few factors preventing community to use the child as a laborer like religion, awareness/knowledge, humanity, ethic, and culture, therefore, there must be a child labor policy that eliminates all forms of child labor in Malaysia. This research is carried values to the Sustainable Development Goals (SDG) in enhancing the policy to end child labor, reduce poverty and hunger, and improves the quality of education; thus, this research carries values to the minister of labor and social affairs in enhancing the policy on human resources development.

Highlights

Air travel has become a major part of the world’s transportation system and an important service industry
The result of the servqual model shows that the passenger satisfaction rating of reliability dimension (0.66) is the highest followed by responsiveness (0.52), empathy (0.52), tangible (0.41), and assurance (0.36) has the least rating
The findings reveal that passengers’ satisfaction rating for reliability dimension record the highest servqual gap score followed by responsiveness and empathy

Summary

Introduction

Air travel has become a major part of the world’s transportation system and an important service industry. In a dynamic and competitive environment like air transport industry, airlines must continuously identify important organization’s strategic values and transform them into improved performance results (Brink and Berndt, 2008). Airlines must strive to render quality and innovative services distinct from other airlines. The quality of service rendered by the airlines determines the level of passengers’ satisfaction. It is important for an airline to understand a passenger’s expectations before the experience begins to the likely assessments when it is over to gain a higher level of service satisfaction (Berry et al, 2002)

Methods

Results

Conclusion