Abstract
Organizations are continually looking for ways to increase the effectiveness of their product and service delivery through supply chain collaborations. Recent technologies (both software and hardware) have been designed to facilitate supply chain collaboration and partnership. Due to the different operational environment throughout the supply chain, the application of these technologies are very often disconnected, causing various operational wastes. We investigate this problem and propose the concept of flexible technology. We use RFID system as an example and investigate the issues related to the electromagnetic regulation in various health care environments. We propose a flexible technology system framework that automatically learns and evolves to accommodate environmental variations throughout the supply chain. Our results show that flexible technology can greatly increase supply chain productivity and collaboration efficacy. In conclusion, we discuss its managerial implications and conditions.
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