Abstract
Healthcare organisations must improve their business practices and internal procedures in order to answer the increasing demand of health professionals and the general public for more and better information. Hospitals invest massively in information systems and technology (IS/IT) in the hope that these investments will improve healthcare and meet patients’ demands. The main objective of our research is to study how organisational maturity, enhanced by investments in IS/IT, project management and best practices, leads to successful projects in public healthcare organisations. The rational of our model is that organisational maturity has a positive effect on IS/IT project success, and that this success is also positively enhanced by the use of project management practices. We emphasise that this combination of approaches can increase the effectiveness of projects. Furthermore, it can also improve the confidence that the results of investments will meet stakeholders’ expectations.
Highlights
Health organisations today are under pressure to provide more health information, and better quality, faster services, with an expectation of lower prices
The paper-based system was shown to be inadequate to meet healthcare organisation’s needs of today (Shortliffe & Blois, 2006), and IS/IT applications have been recognized as being enablers (Vimarlund & Olve, 2005; Olve &Vimarlund, 2005)
We developed the following hypothesis: (H1) - There is a direct relationship between organisational maturity (X) and the success of a project (Y) which is mediated by project management (M)
Summary
Health organisations today are under pressure to provide more health information, and better quality, faster services, with an expectation of lower prices. The paper-based system was shown to be inadequate to meet healthcare organisation’s needs of today (Shortliffe & Blois, 2006), and IS/IT applications have been recognized as being enablers (Vimarlund & Olve, 2005; Olve &Vimarlund, 2005). This means that IS/IT tools offer solutions for the problem of the increasing accumulation of patient data and day-to-day clinical work (Timpka et al, 2007; Friedman & Wyatt, 2006). IS/IT has a great potential for improving quality and safety, as well as for reducing costs and creating new service innovations (Shekelle, et al, 2006)
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