Abstract
This study employs the business software project variations in understanding the customer. The relevant literature shows many business software implementation failures and their reasons. Our research is based on a real case study in Turkey and it has a potential for encountering in any location of the world as well as in Turkey. We focus on a business software implementation process and obtain observational data from project meetings and interviews. Our findings show that the most of the factors, that affect the software development process’ success; are understanding the customer, good communication and promises.
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