Abstract
In this study as a descriptive study, sports centers and related perceived conducted for the assessment of the expected quality of service of the members of fitness centers in Turkey and Iraq. Research universe consisted of individuals who attend fitness centers in the city of Gaziantep in Turkey and Erbil in Iraq. The sample group consisted of 500 Turks and 179 Iraqis. As a data collection instrument, Service Quality Assessment Scale developed by Lam (2000) and adapted to Turkish by Gurbuz et al. (2005) was used to determine the Quality of Services provided in sports centers. The data obtained from the scales were coded in a computer environment and analyzed statistically by using SPSS 22.0 program. As a result, the quality of service for work in Iraq discussed in both Turkey and understanding of the research group fitness centers are negative. Also, servQual scores are negative in all sub-dimensions. The comparison between the two countries, the quality of service of sports business in Turkey was determined to have higher scores. Article visualizations:
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