Investigation of job satisfaction, work-related burnout, and their impact on the general health of individuals active in the catering industry

Abstract

The harsh working environment in the catering industry has adverse effects on employees’ work-life balance. Therefore, this study aimed to investigate the relationships between job satisfaction, work-related burnout, and their impact on the general health of individuals working in this industry. A purposive convenience sample of 100 individuals was selected for this study. Participants completed four electronic questionnaires: the demographic questionnaire, the General Health Questionnaire, the Maslach Burnout Questionnaire, and the Job Satisfaction Questionnaire. The results revealed a correlation between burnout and job satisfaction with the general health of people working in the catering industry. Notably, the findings suggested that job satisfaction is affected by the age factor; as reported in previous studies, older workers exhibited a greater degree of job satisfaction compared to their younger counterparts. While these outcomes provide valuable insights, future investigations could benefit from a larger and more representative sample size conducted over an extended period. This approach would allow for a comprehensive exploration of additional factors influencing individuals who are active in the catering industry.