Abstract
Job satisfaction or employee satisfaction has various definitions, but we can generalize it by how gratified an individual is with his or her job. Happy employees help to strengthen the company by lowering turnover and increasing loyalty. Job satisfaction also promotes a healthy working environment that helps to attract talent and increase productivity. However, little research has been done that focuses specifically on the IT sector. The goal of this research is to measure the level of satisfaction among Kuwaiti IT workers and discover tangible and intangible factors affecting their job satisfaction. To highlight factors contributing to positive satisfaction in the IT jobs in Kuwait, we propose a six-factor structural model, including compensation, workplace, intangible benefits, support, communication, and satisfaction. A targeted snowball descriptive survey was distributed via WhatsApp messages to Information Technology workers; 209 responses were collected after data cleaning. SPSS statistical software was used to analyze the data, with results indicating IT employees felt an average level of satisfaction. Additionally, several work-related variables were significantly associated with job satisfaction. Work position showed a statistically significant association with work satisfaction. Finally, individuals in a leading position reported higher satisfaction compared to individuals in non-leading positions.
Highlights
Job satisfaction determines how happy a person is with their job
Nine responses were identified as outliers using Mahalanobis distance and were removed from the analysis (n = 209)
Compensation showed a statistically significant positive association with satisfaction (Std. β = 0.263, P < 0.05). This means that satisfaction increases by 1 standard deviation (SD) for each 1 SD increase in compensation which indicates that IT workers are more likely to be satisfied with work if they report satisfaction with payment
Summary
Job satisfaction determines how happy a person is with their job. Job satisfaction can have an immensely positive and negative effect on the workplace. Dissatisfied employees can decrease productivity and cause high turnover [1]. It can enhance performance and affect customers' satisfaction directly and indirectly. Job satisfaction is important as it can affect the quality of service provided to customers and affect customer retention [2]. A range of variables can affect the degree of job satisfaction of individuals. The perceived fairness of the promotion system, social relationships, upper management, job challenges, and job clarity are factors
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