Abstract
Present study aims to investigate the emotional labor and life satisfaction levels of staff in the central organization of General Directorate of Sport Services. The population of the study consists of staff in the central organization of General Directorate of Sport Services. The sample is consisted of 276 staff determined by random sampling method. As data collection tool; to determine the demographic characteristics of the participants, a four-item ''Personal Information Form'' as well as a nine- item ''Emotional Labor Scale'' developed by Brotheridge and Lee (2003) and adapted to Turkish by Dursun et al. (2014) and ''Life Satisfaction Scale'' developed by Diener et al. (1985) and adapted to Turkish by Bekmezci and Mert (2013) were utilized in the study. In the analysis of the data, frequency, percentage (%) and median values were used. Kruskal Wallis test was used for normal distribution of data and Mann Whitney U in test non-parametric tests was used according to the results gathered. The significance level was taken as p<0,05. When the findings obtained from the study were evaluated, life satisfaction levels of GDSS staff were at medium level. At the same time, there was a significant difference in education level and working time in the profession “in the sub-dimension of hidden emotions of emotional labor dimension of staff in GDSS. Activities such as various social activities can be organized by the Institution to improve the belonging of employees and to increase the levels of emotional labor and life satisfaction.
Highlights
It is expected from General Directorate of Sport Services (GDSS) to carry out public activities and public activities in the survival and dissemination of sports to meet the needs for sports services and to be in a position to combine sports with the community
The findings of the distribution of the employees of the central organisation staff of GDSS according to demographic characteristics and findings on the levels of emotional labor and life satisfaction were included
According to the descriptive statistics for the demographic characteristics of the participants; 59.4% of the participants were male (Table 1). 49.3% of these participants were between 26-35 years (Table 2) and 35.5% were between 2-4 years working individuals (Table 4)
Summary
It is expected from General Directorate of Sport Services (GDSS) to carry out public activities and public activities in the survival and dissemination of sports to meet the needs for sports services and to be in a position to combine sports with the community. It is possible to foresee that the employees of GDSS, which has an important and effective role in the development of the national sport, will be intertwined with all layers of society. In addition to the professional relationship, it is outstanding to improve the emotional and social motivation levels of the employees in establishing positive relations with the society which is the recipient of service. Studies on the employees of the sports services reaching from the lowest level to the highest level in GDSS and its practise to perform meticulously will contribute to increase the service quality and efficiency. It will be beneficial to carry out practices to increase the levels of emotional labor and life satisfaction of GDSS employees, to provide an appropriate working environment and to increase the satisfaction of service recipients
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