Investigating the Links of Interpersonal Trust in Telecommunications Companies

Helena Bulińska-Stangrecka,Anna Bagieńska

doi:10.3390/su10072555

Helena Bulińska-Stangrecka, Anna Bagieńska

Open Access

https://doi.org/10.3390/su10072555

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Abstract

The purpose of this paper is to determine if there are links between interpersonal trust and competences, relations, and cooperation in Polish telecommunications companies. It examines which factors affect trust in co-workers and managers in sustainable organizations. The paper surveys a sample of 175 employees of telecommunications companies in Poland by means of a questionnaire. The results indicate that competences, relations, and cooperation are related to interpersonal trust. Regression analysis showed that competences and relations predict a significant variance in trust amongst co-workers. Additionally, cooperation contributes to prediction of trust in mangers. Given the importance of trust in sustainable organizations, better comprehension of which factors are related to team confidence provides valuable information for stakeholders and about how to improve interpersonal trust in sustainable organizations.

Highlights

Contemporary companies which aspire to be sustainable in the long term should make sure they turn a profit but should implement a sustainable development strategy and be socially responsible
The research described in this paper aims to determine whether there are links between trust and competences, relations, and cooperation
In Hypothesis 1a (H1a), Hypothesis 2a (H2a), and Hypothesis 3a (H3a) we proposed that trust in co-workers is predicted by competences, relations, and cooperation

Summary

Introduction

Contemporary companies which aspire to be sustainable in the long term should make sure they turn a profit but should implement a sustainable development strategy and be socially responsible. The sustainable activity of organizations arises from the needs and expectations of both the external environment and the internal stakeholders. Above all it is the result of the appropriate management and involvement of all staff and managers. Sustainability is a management concept of successful contemporary organizations because it facilitates flexibility in adapting to constantly changing environmental conditions and it even helps companies operate in times of crisis and chaos. What distinguishes a sustainable enterprise is, among others, the fact that its dominating capital is social capital that is based on good relationships between itself and its external and internal environments, including its employees. Building social capital is based principally on trust and it is emphasized that this is one of the main components of sustainable enterprises [7]

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