Abstract
Despite the recognized value that Business Intelligence (BI) systems bring to organizations, our understanding of the system quality and its impact on service-oriented architecture is limited. This study seeks to examine the impact of system quality on service-oriented BI architecture. Following the theory in the Information System success model, this study assesses the factors that can create impact to the individual and the organization. A total of 60 sample data were collected and analyzed using the partial least squares method. Majority of the respondents are the IT practitioners who hold managerial positions in their respective companies. The results suggest there are two sets of system quality factors. This study contributes to the literature of BI architecture. The managerial findings will be useful for BI stakeholders in the planning, reviewing, and implementing of SOA-based BI architecture.
Highlights
In recent years, businesses are moving toward their effort in implementing data-driven and analytics-driven Business Intelligence (BI) systems to gain insightful decisions
The analysis results of this study revealed that organizational operational construct and organizational performance construct have a positive impact on BI system quality in terms individual performance and organizational performance
There was a lack of study in the area of Service-oriented architecture (SOA)-based BI architecture system quality
Summary
Businesses are moving toward their effort in implementing data-driven and analytics-driven Business Intelligence (BI) systems to gain insightful decisions. It provides a toolset for dashboards, online analytical processing (OLAP) tools, production reporting, financial reporting, multidimensional analytics, data-mining tools, ad hoc querying and reporting tools, predictive analytics tools, and advanced visualization capabilities (Larson, 2012; Sabherwal & Becerra-Fernandez, 2010; Sharda, Delen, Turban, Aronson, & Liang, 2014; Turban, Sharda, & Delen, 2011). To make advantageous organizational business decisions, BI is a significant field of study in research and practice. Limited studies have assessed its system quality factors from the technical perspective by the service-oriented concept. None of the previous studies concentrate on the impact of SOA-based BI architecture system quality factors. This study seeks to narrow the gap between practice and academic research by investigating the impact of the system quality factors on SOA-based BI architecture
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