Abstract

This paper explores the impact of Supply Chain Management (SCM) practices on delivery dependability. Our research considers five dimensions of SCM practices, namely strategic supplier partnership, customer relationship, information sharing, information quality and internal lean practices. By reviewing strategic performance theory, we examine the impact of SCM practices on delivery dependability, the extent to which an organization is capable of providing on time, the ordered type and volume of product in conformance with customer specifications. We also examine the role of SCM information systems on the application of SCM practices across supply chain partners. The empirical findings from a survey of 47 manufacturing firms in Greece confirmed the crucial role of all SCM practices and especially information sharing on the establishment of a sustainable competitive advantage boosting supply chain performance outcomes. Managerial implications are discussed.

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