INVESTIGATING THE IMPACT OF EMPLOYEE-MANAGER RELATIONSHIPS ON JOB SATISFACTION WITHIN THE HOSPITALITY INDUSTRY OF GOA

Abstract

The hotel industry is booming amidst the scenic surroundings of Goa. This write-up probes deep into the way relationships with the teams of a manager affect work and job satisfaction of employees. Insights from 300 business executives have folded into an in-depth qualitative interviews with the quantitative rigor of surveys. The over-all scaling of Thurstone in a number of factors ranked autonomy, management support, effective communication, conflict resolution, incentives and recognition, and leadership style, among others by observing what actually influence work satisfaction. As compared to that underlying statistic analyses linked job happiness to quality of interpersonal relations at work, and its relationships to specific work schedules were significantly supported by certain job categories and hotel classifications as well. The findings indicated that employees should realize their own self-worth and should be in a position to develop conflict-resolution mechanisms, and open communication taking into consideration the larger economic impact with a satisfied hotel workforce.