Abstract
The overall scale of China’s logistics industry is growing rapidly, and the environment and conditions for its development are constantly improving, which lays a solid foundation for further accelerating the development of the logistics industry. However, logistics services are characterized by subordination, immediacy, demand volatility, and substitutability. Low-level integrated management of logistics services seriously hinders the development of the logistics service supply chain (LSSC) for sustainable performance. Many studies have been limited to the performance evaluation of LSSCs, and the factors affecting LSSC performance have generally been ignored. This study focuses on integrated LSSCs by using an integrator’s opportunistic behavior as the entry point of research and investigates the factors that affect the sustainability of LSSC performance. On the basis of relevant theories, a model for a hypothesis is constructed and eight hypotheses are subsequently proposed. Moreover, 271 survey responses from functional logistics service providers (research object) are utilized to develop a structural equation model for empirical research. Findings show that integrators with opportunistic behavior inhibit the information-sharing behavior of supply chain members. Consequently, the integration capability and agility of LSSCs are reduced, which affects the overall performance of LSSCs. The findings of this study can provide management insights into the behaviors of supply chain members and governments.
Highlights
The logistics industry, as an important part of the service industry, has received considerable attention in recent years in the industrial and academic fields [1]
In a general product supply chain, information sharing exhibits a significantly positive influence on the agility of the supply chain. We conclude that this result may be due to China’s advancement and the characteristics of the service supply chain which is different from a product supply chain
Drawing upon behavioral science theory and Supply Chain effectiveness theory, this study develops a research model to examine the impact factors of the logistics service supply chain for sustainable performance
Summary
The logistics industry, as an important part of the service industry, has received considerable attention in recent years in the industrial and academic fields [1]. As the core players of enterprise activities, play decisive roles in supply chain operations. They serve as intermediaries and bridges between the demand side and the service side of logistics [16]. In order to supplement the research gap and take into account the popularity of logistics services in China, this study first analyzed the opportunistic behavior of integrators, and systematically studied its impact on the sustainable performance of LSSCs. The paper is organized as follows. The findings from this research can help integrators improve their behavior, establish lasting partnerships with other enterprises and promote innovations in traditional logistics operations, thereby contributing to the sustainable development of LSSCs
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