Abstract
The study aims to investigate the differences in the opinions of financial sector employees and users of financial services on the impact of a health run on financial remittances and inclusion. Data were collected through a survey questionnaire administered on a sample of 60 respondents made up of financial services employees and users of financial services irrespective of their age and years of business experience. The study used a stratified sampling technique to get the respondents into two distinguee classes, followed by a purposive sampling to eliminate those without knowledge on the subject matter under examination and finally a random sampling was applied to ensure accuracy and fairness in the opinions of the final respondents. The study objective was attained by empirically testing the hypotheses using Analysis of Variance (ANOVA). Results show that, there is differences between respondent’s opinions from the financial sector employees and users of financial services on the impact of a health crisis on the level of remittances and financial inclusion. The findings suggest that not all parties, sectors or economic groups and units are equally impacted during a health crisis. Thus policy makers can focus their attention in designing a direct response recovery strategy to reduce the effect of a health crisis on the most affected economic units and entities.
Highlights
Respondents are likely to have and expressed varied opinions on the impact of a health crisis on some particular variables
The profile of the respondents included people with knowledge on; what a health crisis could be and banking services. As such the respondents background included a pool from financial services employees, and financial services users which included; business men and women and family members as shown in table 1
The DFR statistical score corresponds to the F (Fisher) statistical score in the Analysis of Variance (ANOVA) result table 6
Summary
Respondents are likely to have and expressed varied opinions on the impact of a health crisis on some particular variables. Respondents (Financial Services Employees and Users of Financial Services - FSUFS) impact expressions or opinions would likely depend on the extend of the effect they experienced. Financial sector employees or somewhere refer to as financial services (FS) employees are the staff irrespective of their position, age, gender, education and years of banking experience. Users of financial services (UFS) include; individuals and / or business people with no barrier on position, age, gender, education, years of banking and working experiences. These pools of respondents are viewed reliable as the study is centred on the impact of a current on-going issue, the (global) health crisis. The total number of respondents used for this study is 60
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