Investigating the critical human behaviour elements and their implications for knowledge management systems: A Literature Review

Abstract

A knowledge management system is required to ultimately enable an organization to realize its knowledge management objectives. The organization has several issues with this system, including deciding whether to adopt it or not, and, in the latter case, whether users would accept working with it. This study aims to determine the impact of human behavioural factors (HBFs), such as emotion, on group processes, as well as the impact of these processes on individuals' attitudes and emotions, character, values and beliefs, perspective and motivation, and knowledge management system–cycles (KMS-Cs). In addition, knowledge management systems are adopted at both the organizational and individual levels. Many factors influence an organization’s decision to adopt knowledge management systems, including corporate culture and top management support. Various circumstances also influence users' acceptance, and naturally, the amount of acceptance affects the knowledge management system’s effectiveness. Although an effective knowledge management system (KMS) is a critical strategy for organizations to obtain sustained competitive advantages, little research has been undertaken to determine what factors contribute to the success of KMS.