Abstract
Enterprise social media (ESM) has been widely adopted by firms for employee work-related communication. However, it is still debatable how such usage benefits work stress and employee work efficiency. Applying the transactional theory of stress, this study examined the impact of resilience as a moderator on the link between work stressors and individual work efficiency. A total of 285 entries were used to analyze the proposed hypothesis, using structural equation modeling (SEM) technique and hierarchical regression analysis on SPSS 21.0 and AMOS 21.0 software. According to the findings, ESM use has a considerable impact on work stresses (challenge and hindrance). The findings also revealed that challenge stressors have a beneficial influence on employee work efficiency, while hindrance stressors have a negative impact on it. Furthermore, the results also indicated that resilience strengthens the positive relationship between challenge-stressed employees and work efficiency. However, the findings also revealed that resilience reduces the negative association between hindrance-stress and work efficiency. Finally, the author also explored the study's implications for theory and management.
Highlights
In the contemporary digital work environment, employees frequently use the extensive functions of enterprise social media (ESM), including real-time assistance, video calling, online meeting, and information sharing, to collaborate and interact with workmates (Leonardi and Meyer, 2015)
This study extends the body of knowledge by investigating (i) how ESM usage influences employees’ work efficiency through work stressors, and (ii) the moderating role of resilience on the association between work stressors and employee work efficiency
The findings revealed that ESM usage (h1a, h1b) had a negative effect on both challenge and hindrance stressors, implying that both hypotheses are accepted by the current investigation
Summary
In the contemporary digital work environment, employees frequently use the extensive functions of enterprise social media (ESM), including real-time assistance, video calling, online meeting, and information sharing, to collaborate and interact with workmates (Leonardi and Meyer, 2015). Several firms have adopted ESM platforms such as Yammer and Jive for employee communication and collaboration (Song et al, 2019). Research has investigated such popularity of ESM by employees by categorizing its usage as social-related and work-related (Ali-Hassan et al, 2015; Chen and Wei, 2019). The social-related use of ESM reflects its use by individuals for personal and social communication, such as exchanging personal experience, emotions, and suggestions with workmates (Chen and Wei, 2019).
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
