​Investigating Success Factors on Employee Performance of Accommodation and Food Service Industry in Penang, Malaysia

Abstract

The accommodation and food service market in Malaysia is very active. However, inconsistent with the rapid development of the accommodation and food service industry, accommodation and food service industry generally face problems such as shortage and loss of talent, poor service quality and competition in industry. The purpose of this paper was to investigate the successful factors that affected the employee performance of accommodation and food service industry in Penang, Malaysia. The factors that examine in this paper were training, working environment, reward and leadership. Data was gathered from the employee from accommodation and food service industry in Penang, Malaysia. The research was a quantitative research method. The researcher used a sample size determination table and used cluster sampling technique to select samples to make the samples more representative. The questionnaire was consisted of two section. The five-Likert scale was used to collect the primary data and 201 responses were properly filled and returned. SPSS was used to analyze the data collected through the questionnaire. The frequency, reliability and descriptive were calculated and explained. The results showed that there was a positive correlation between all independent variables and dependent variable. It was found that the effect of the independent variables on dependent variable was 52.9%, while the remaining 47.1 were affected by factors that were not covered by this study. In this study, it also found that training and working environment have a significantly impact on employee performance, however, reward and leadership have no significant impact on employee performance. Based on the findings, the research results were discussed and recommendations are provided for managers and future research.