Investigating Parents' Satisfaction with Campus Architecture Planning Using the DQI and Kano Two-Dimensional Quality Model: A Case Study of an Elementary School in Northern Taiwan

Abstract

Abstract The current design of campus buildings often lacks a thorough exploration of user needs. This study addresses this gap by developing a questionnaire based on the three design dimensions of the Design Quality Indicator (DQI) to assess design quality. Data collected through this questionnaire, along with the application of the Kano two-dimensional quality model (Kano Model) and Customer Satisfaction Coefficient (CSC), are utilized to identify the quality attributes of school buildings from the perspective of users. The study aims to locate the quadrant representing the overall user "satisfaction" and identify satisfactory elements. These findings can serve as essential references for future school construction designs. The sample for this study is derived from a Type A school in the northern region, with parent feedback obtained through a questionnaire survey. The research results indicate that, through the methodology constructed in this study and the proposed planning and design strategies, items meeting parental expectations and satisfaction can be inferred, contributing to the creation of a satisfactory campus architectural form. It is recommended for future research to expand the sample size to obtain a more comprehensive understanding for the planning and design of campus buildings. JEL classification numbers: I28. Keywords: Design Quality Indicator (DQI), Customer Satisfaction Coefficient (CSC), Kano two-dimensional quality model, Campus architecture.